Delete your WDCAL account
You can request deletion of your WDCAL app account and its associated data here, even if you cannot sign in or no longer have the app installed.
Request deletion by email
- Email info@trone.nl from the address registered to your WDCAL account.
- Use the subject WDCAL account deletion request and tell us that you want your account and associated data deleted.
- We will verify account ownership before processing the request and confirm the outcome by email. Never send your password.
From within the app
Open Profile → Delete account and confirm your choice. If that does not work, use the email route above.
Data covered by your request
Your request covers your login account, personal profile details, uploaded profile and dance photos, lesson information linked to your account, and associated chat account data. Support will also handle data held in the services used by the app.
Messages that other users have already received can remain visible in their conversations. Server error logs are automatically removed after approximately 24 hours. If specific records must be retained to meet a legal obligation, support will explain which records and the applicable retention period when handling your request.
Je WDCAL-account verwijderen
Mail vanaf het e-mailadres van je WDCAL-account naar info@trone.nl met als onderwerp WDCAL account verwijderen. Vraag om je account en bijbehorende gegevens te verwijderen. Dit kan ook als je niet meer kunt inloggen of de app niet meer hebt. We controleren eerst of het account van jou is en bevestigen de afhandeling per e-mail. Stuur nooit je wachtwoord mee.
In de app kan dit via Profiel → Verwijder account. Je verzoek betreft je inlogaccount, profielgegevens, geüploade foto's, gekoppelde lesinformatie en chataccountgegevens. Berichten die anderen al hebben ontvangen kunnen bij hen zichtbaar blijven. Serverfoutlogs worden na ongeveer 24 uur verwijderd. Als wettelijke bewaarplichten gelden, lichten we de betrokken gegevens en bewaartermijn bij de afhandeling toe.